Terms & Conditions

TERMS AND CONDITIONS FOR YOUNG BOSS AI

Effective Date: February 16, 2026
Last Updated: February 16, 2026

1. INTRODUCTION AND ACCEPTANCE OF TERMS

1.1 Agreement to Terms

Welcome to Young Boss AI ("we," "our," "us"), a division of Young Boss Digital. These Terms and Conditions ("Terms," "Agreement") govern your access to and use of:

  • Our website located at youngboss.ai (the "Site")
  • Our AI voice agents, chatbots, and automation services (the "Services")
  • Our customer dashboard and platform (the "Platform")
  • Any related services, features, content, or applications we offer

By accessing our Site, using our Services, or engaging with our Platform, you ("you," "your," "Client," "User") agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our Site or Services.

1.2 Who May Use Our Services

Our Services are intended for:

  • Business users: Companies, organizations, and sole proprietors seeking AI automation solutions
  • Authorized representatives: Individuals authorized to bind their organization to these Terms
  • Adults: Individuals who are at least 18 years of age or the age of majority in their jurisdiction

You represent and warrant that:

  • You have the legal capacity and authority to enter into this Agreement
  • If representing a business, you have the authority to bind that entity to these Terms
  • All information you provide to us is accurate, current, and complete

1.3 Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

  • Update the "Last Updated" date at the top of this page
  • Post a notice on our Site
  • Send email notification to registered users (for significant changes)
  • Provide at least 30 days' notice for changes that materially affect your rights

Your continued use of our Services after changes take effect constitutes acceptance of the modified Terms. If you do not agree to the changes, you must discontinue use of our Services.

2. DEFINITIONS

For purposes of these Terms:

  • "AI Agent" means an artificial intelligence-powered voice agent, chatbot, or automated system developed and deployed by Young Boss AI
  • "Client Data" means any data, information, or content you provide or that is collected through your use of our Services
  • "Confidential Information" means non-public information disclosed by either party that is marked as confidential or should reasonably be considered confidential
  • "End User" means individuals who interact with AI Agents deployed for your business (your customers, leads, prospects)
  • "Implementation Period" means the period during which we design, build, and deploy your custom AI solution
  • "Platform" means the dashboard, interface, and tools we provide for managing your AI Agents
  • "Services" means all services provided by Young Boss AI including but not limited to AI voice agents, chatbots, business automation, consulting, and support
  • "Subscription Period" means the recurring period for which you've subscribed to our Services (monthly, annually, etc.)

3. SERVICES DESCRIPTION

3.1 Services Offered

Young Boss AI provides custom AI automation solutions including:

AI Voice Agents:

  • Inbound call answering and handling
  • Outbound calling and follow-up campaigns
  • Lead qualification and routing
  • Appointment scheduling
  • IVR navigation
  • Call recording, transcription, and analysis

AI Chatbots:

  • Website chat widgets
  • Multi-channel messaging (SMS, WhatsApp, Facebook Messenger, Instagram)
  • Lead capture and qualification
  • Customer support automation
  • Integration with business systems

Business Automation:

  • Workflow automation and orchestration
  • CRM integration and data synchronization
  • Calendar management and booking automation
  • Email and SMS automation
  • Custom API integrations

Platform Access:

  • Custom dashboard for managing AI Agents
  • Analytics and reporting tools
  • Call history and transcription access
  • Configuration and settings management

3.2 Service Customization

All Services are custom-built based on your specific business requirements as outlined in:

  • Initial discovery and strategy sessions
  • Statement of Work (SOW) or Service Agreement
  • Implementation plan and project specifications

We reserve the right to use third-party platforms, tools, and services to deliver our Services, including but not limited to AI providers, cloud infrastructure, telecommunications services, and integration platforms.

3.3 Service Availability

We strive to provide 99.9% uptime for our Services, excluding:

  • Scheduled maintenance (announced at least 48 hours in advance when possible)
  • Emergency maintenance (announced as soon as practicable)
  • Circumstances beyond our reasonable control (force majeure events)
  • Downtime caused by your systems, networks, or third-party services
  • Downtime during Implementation Period

We do not guarantee uninterrupted, error-free, or secure access to our Services at all times.

4. ACCOUNT REGISTRATION AND SECURITY

4.1 Account Creation

To access certain Services, you must create an account by providing:

  • Accurate and complete registration information
  • Current email address and contact information
  • Business information (company name, industry, etc.)
  • Payment information (for paid Services)

You agree to:

  • Keep your account information current and accurate
  • Update information promptly when changes occur
  • Notify us immediately of any unauthorized use of your account

4.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your login credentials
  • All activities that occur under your account
  • Ensuring only authorized individuals access your account
  • Implementing appropriate security measures (strong passwords, multi-factor authentication, etc.)

You agree to:

  • Use strong, unique passwords
  • Not share your credentials with others
  • Notify us immediately if you suspect unauthorized access
  • Accept responsibility for any breach resulting from your failure to secure your account

We are not liable for any loss or damage arising from your failure to maintain account security.

4.3 Account Termination

We may suspend or terminate your account if:

  • You breach these Terms
  • Your payment fails or account becomes delinquent
  • We suspect fraudulent, abusive, or illegal activity
  • Required by law or regulatory authority
  • Your use poses security or liability risks

Upon termination:

  • Your access to Services will be immediately revoked
  • We may delete your data according to our retention policies
  • Outstanding fees become immediately due and payable
  • Certain provisions of these Terms will survive termination

5. FEES, PAYMENT, AND BILLING

5.1 Pricing Structure

Our Services are provided on a fee basis consisting of:

Implementation Fees (One-Time):

  • Custom AI design and development
  • System integration and configuration
  • Testing and deployment
  • Initial training and onboarding

Subscription Fees (Recurring):

  • Monthly or annual platform access
  • AI agent hosting and operation
  • Ongoing optimization and support
  • Platform maintenance and updates

Specific pricing is outlined in your:

  • Service Agreement or Statement of Work
  • Invoice or Order Form
  • Subscription plan details

5.2 Payment Terms

Implementation Fees:

  • Typically structured as: 50% deposit upon contract signing, 50% upon launch
  • Alternative payment schedules may be negotiated in writing
  • Due within payment terms specified in invoice (typically net 15 or net 30 days)

Subscription Fees:

  • Billed in advance on a monthly or annual basis
  • Automatically charged to your payment method on file
  • Due upon receipt of invoice
  • Subject to annual price adjustments (with 30 days' notice)

Payment Methods Accepted:

  • Credit card (Visa, Mastercard, American Express)
  • ACH/bank transfer (for enterprise accounts)
  • Wire transfer (for international clients)
  • Other methods as agreed in writing

5.3 Late Payment

If payment is not received when due:

  • A late fee of 1.5% per month (or maximum allowed by law) may be charged
  • Services may be suspended after 7 days of non-payment
  • Account may be terminated after 30 days of non-payment
  • We may pursue collection efforts and you'll be responsible for collection costs
  • Access to Platform and data may be restricted

5.4 Refunds and Cancellations

Implementation Fees:

  • Deposits are non-refundable once work has commenced
  • Refunds for incomplete work calculated based on work completed to date
  • Cancellation requires written notice

Subscription Fees:

  • No refunds for partial months or unused Services
  • Monthly subscriptions can be cancelled with 30 days' written notice
  • Annual subscriptions are non-refundable but service continues through paid period
  • Cancellation takes effect at end of current billing cycle

Money-Back Guarantee (If Applicable):

  • Specific guarantees outlined in Service Agreement
  • Typically applies only to first 30-60 days of service
  • Requires demonstration that Services materially failed to perform as specified
  • Refund limited to subscription fees only (not implementation fees)

5.5 Price Changes

We reserve the right to modify pricing:

  • With 30 days' written notice for subscription fee increases
  • New pricing applies at next renewal period
  • You may cancel before new pricing takes effect
  • Implementation fees are fixed at time of contract signing

5.6 Taxes

All fees are exclusive of taxes unless otherwise stated. You are responsible for:

  • Sales tax, VAT, GST, and other applicable taxes
  • Withholding taxes (where applicable)
  • Providing valid tax exemption certificates

We will collect and remit taxes as required by law. If you're tax-exempt, you must provide valid documentation.

6. IMPLEMENTATION AND SERVICE DELIVERY

6.1 Implementation Process

Our standard implementation process includes:

Phase 1: Discovery (Week 1-2)

  • Business analysis and requirements gathering
  • Technical assessment
  • Strategy development
  • Statement of Work finalization

Phase 2: Design (Week 2-3)

  • AI conversation flow design
  • Integration architecture
  • Knowledge base development
  • Client review and approval

Phase 3: Build (Week 3-5)

  • AI model training and configuration
  • System integration
  • Platform customization
  • Internal testing

Phase 4: Launch (Week 5-6)

  • Final testing and quality assurance
  • Soft launch and monitoring
  • Full deployment
  • Training and handoff

Timeline may vary based on project complexity and scope.

6.2 Client Responsibilities

For successful implementation, you agree to:

  • Provide timely access to necessary systems, information, and personnel
  • Respond to questions and provide feedback within agreed timeframes
  • Designate a primary point of contact with decision-making authority
  • Review and approve deliverables in a timely manner
  • Provide accurate information about your business, processes, and requirements
  • Ensure compliance with all applicable laws and regulations
  • Maintain compatible systems and infrastructure

Delays caused by your failure to fulfill these responsibilities may result in:

  • Extended implementation timeline
  • Additional fees for extended project duration
  • Project suspension until requirements are met

6.3 Acceptance and Testing

Upon completion of implementation:

  • We will notify you that Services are ready for testing
  • You have 7 business days to test and identify material defects
  • You must provide written notice of any defects with specific details
  • We will remedy material defects at no additional cost
  • If no defects reported within 7 days, Services are deemed accepted

Acceptance does not waive your rights regarding defects that couldn't reasonably be discovered during testing period.

6.4 Changes to Scope

Changes to project scope after work has commenced:

  • Require written change order signed by both parties
  • May result in additional fees and extended timeline
  • Will be documented with revised deliverables and schedule
  • Subject to resource availability and project priorities

7. USE OF SERVICES AND ACCEPTABLE USE POLICY

7.1 License Grant

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to:

  • Access and use the Platform for your internal business purposes
  • Use AI Agents deployed for your business
  • Access reports, data, and analytics related to your Services

This license does not include the right to:

  • Resell, redistribute, or sublicense our Services
  • Modify, reverse engineer, or create derivative works
  • Access or use Services for competitive purposes
  • Remove proprietary notices or labels

7.2 Acceptable Use

You agree NOT to use our Services to:

Illegal Activities:

  • Violate any applicable laws, regulations, or ordinances
  • Infringe intellectual property rights of others
  • Transmit illegal, fraudulent, or deceptive content
  • Engage in or promote illegal activities

Harmful Content:

  • Transmit malware, viruses, or malicious code
  • Conduct phishing, spamming, or fraudulent schemes
  • Harass, abuse, threaten, or intimidate others
  • Distribute hate speech, violence, or discriminatory content

Service Abuse:

  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt Services or servers
  • Circumvent security measures or access controls
  • Use Services to attack, probe, or test vulnerabilities
  • Use automated tools to scrape or extract data without permission

Restricted Industries (Without Prior Approval):

  • Adult content or services
  • Gambling or online gaming
  • Cannabis or controlled substances (where illegal)
  • Multi-level marketing or pyramid schemes
  • Payday loans or high-risk financial services
  • Any activity requiring special regulatory compliance we haven't agreed to support

Misuse of AI Agents:

  • Configure AI to provide medical, legal, or financial advice (unless properly licensed)
  • Use AI to impersonate real individuals deceptively
  • Deploy AI for telemarketing in violation of TCPA or similar regulations
  • Use AI to collect personal information of minors
  • Configure AI to make false or misleading claims

7.3 Compliance with Laws

You are responsible for ensuring your use of Services complies with:

  • Telephone Consumer Protection Act (TCPA) and similar regulations
  • CAN-SPAM Act for email communications
  • GDPR, CCPA, PIPEDA, and other privacy regulations
  • Industry-specific regulations (HIPAA, FINRA, etc.)
  • Federal Trade Commission (FTC) advertising regulations
  • All applicable international, federal, state, and local laws

You represent and warrant that:

  • You have proper consent to contact individuals via phone, SMS, or email
  • You comply with Do Not Call registry requirements
  • You maintain required licenses for your business activities
  • Your use of AI Agents complies with all disclosure requirements

7.4 Suspension for Violations

We may immediately suspend or terminate Services if:

  • We reasonably believe you're violating these Terms
  • We receive complaints of abuse, spam, or illegal activity
  • Required by law or regulatory authority
  • Your use creates security, legal, or reputational risk

We will provide notice when practicable, but may suspend first and provide explanation afterward in urgent situations.

8. DATA, PRIVACY, AND CONFIDENTIALITY

8.1 Data Ownership

Your Data: You retain all ownership rights to:

  • Client Data you provide or generate
  • Contact information of your customers and leads
  • Business information, processes, and proprietary data
  • Content used to train your AI Agents

Our Data: We retain all ownership rights to:

  • The Platform, technology, and underlying code
  • AI models, algorithms, and methodologies
  • Aggregate, anonymized usage data
  • Our intellectual property and trade secrets

8.2 Data Usage and Processing

How We Use Your Data:

  • Service Delivery: To provide, maintain, and improve Services
  • AI Training: To train and optimize your custom AI Agents
  • Analytics: To generate reports and insights for your use
  • Troubleshooting: To diagnose and fix technical issues
  • Compliance: To meet legal obligations and prevent fraud

Data Processing Agreement: For clients subject to GDPR or similar regulations:

  • We act as a Data Processor on your behalf
  • You are the Data Controller responsible for lawful data collection
  • We will execute a separate Data Processing Agreement (DPA) upon request
  • We implement appropriate technical and organizational measures
  • We assist with data subject requests as required

8.3 Data Security

We implement industry-standard security measures:

  • End-to-end encryption for data in transit (TLS/SSL)
  • Encryption at rest for stored data
  • Regular security audits and penetration testing
  • Access controls and authentication requirements
  • Employee security training and background checks
  • SOC 2 Type II compliance (for enterprise plans)
  • HIPAA compliance measures (where applicable)

However, no system is 100% secure. You acknowledge that:

  • We cannot guarantee absolute security
  • You use Services at your own risk
  • You're responsible for securing your own systems and networks
  • You should maintain your own backups of critical data

8.4 Data Retention and Deletion

Active Accounts:

  • We retain your data for as long as your account is active
  • Call recordings and transcripts retained per your configuration (typically 30-90 days)
  • CRM and contact data retained indefinitely unless you request deletion

Account Termination:

  • Upon termination, we will delete or anonymize your data within 90 days
  • You may request data export before termination (subject to fees)
  • Some data retained longer for legal, accounting, or regulatory requirements
  • Aggregate, anonymized data may be retained indefinitely

Data Backup:

  • We maintain backups for disaster recovery (typically 30-90 days)
  • Backup data deleted according to our backup retention schedule
  • Restored data subject to same retention policies

Your Right to Deletion: You may request deletion of specific data at any time by contacting us. We will comply within 30 days unless retention is required by law.

8.5 Confidentiality

Mutual Obligations: Both parties agree to:

  • Keep Confidential Information confidential
  • Use Confidential Information only for purposes of this Agreement
  • Limit access to employees/contractors with need to know
  • Protect information with same care as own confidential information (minimum reasonable care)
  • Return or destroy Confidential Information upon request after termination

Exceptions: Confidentiality obligations don't apply to information that:

  • Was publicly available at time of disclosure
  • Becomes publicly available through no fault of receiving party
  • Was rightfully known prior to disclosure
  • Is independently developed without use of Confidential Information
  • Must be disclosed by law (with notice to disclosing party when possible)

Duration: Confidentiality obligations survive for 3 years after termination of Agreement, except for trade secrets which remain confidential indefinitely.

8.6 Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy, incorporated by reference into these Terms. Please review our Privacy Policy at [youngboss.ai/privacy-policy].

9. INTELLECTUAL PROPERTY RIGHTS

9.1 Our Intellectual Property

Young Boss AI and its licensors own all rights, title, and interest in:

Technology and Platform:

  • The Platform, dashboard, and all related software
  • AI models, algorithms, and machine learning systems
  • Source code, object code, and documentation
  • APIs, integrations, and technical infrastructure

Content:

  • Website design, graphics, and visual elements
  • Marketing materials, documentation, and guides
  • Training materials and resources
  • Branding elements (logos, trademarks, trade dress)

Intellectual Property:

  • Patents, copyrights, and trade secrets
  • Trademarks and service marks
  • Know-how and proprietary methodologies
  • All improvements and derivative works

Nothing in these Terms transfers ownership of our intellectual property to you. Your license is limited to the rights expressly granted in Section 7.1.

9.2 Your Intellectual Property

You retain all rights to:

  • Your company name, trademarks, and branding
  • Your business data, processes, and proprietary information
  • Content you provide (call scripts, FAQs, knowledge base materials)
  • Your customer relationships and contact information

You grant us a limited license to:

  • Use your content to provide Services (train AI, generate responses, etc.)
  • Display your branding within your AI Agents and Platform
  • Reference your company as a client (unless you opt-out in writing)
  • Create case studies featuring your results (with your prior written approval)

This license is:

  • Non-exclusive (you can grant similar rights to others)
  • Royalty-free
  • Worldwide
  • For duration of Agreement and reasonable period after for wind-down
  • Limited to purposes of providing Services

9.3 Feedback and Suggestions

If you provide feedback, suggestions, or ideas about our Services:

  • We may use them without obligation to you
  • You grant us perpetual, irrevocable, worldwide license to implement them
  • We have no obligation to implement any suggestions
  • We owe you no compensation for implemented suggestions

This ensures we can continuously improve Services based on client input without legal complications.

9.4 Third-Party Services and Content

Our Services may integrate with or rely on third-party services, platforms, and content:

  • We do not own or control third-party services
  • Third-party terms and policies apply to their services
  • We're not responsible for third-party availability, functionality, or data practices
  • You're responsible for complying with third-party terms

Third-party platforms we use may include: OpenAI, Retell AI, Twilio, Google Cloud, AWS, and various CRM/calendar/communication platforms.

9.5 DMCA and Copyright Infringement

We respect intellectual property rights. If you believe content on our Site infringes your copyright:

Contact our DMCA agent:

  • Email: info@youngboss.ai
  • Address: Young Boss Digital, Brampton, Ontario, Canada

Provide:

  • Your contact information
  • Description of copyrighted work
  • Location of infringing material
  • Statement of good faith belief
  • Statement of accuracy under penalty of perjury
  • Physical or electronic signature

We will investigate and take appropriate action, which may include removing content or terminating repeat infringers' accounts.

10. WARRANTIES AND DISCLAIMERS

10.1 Our Limited Warranties

We warrant that:

  • Services will be provided in a professional and workmanlike manner
  • Services will substantially conform to specifications in your Service Agreement
  • We have the right to provide Services and grant licenses herein
  • Services will not knowingly violate third-party intellectual property rights

Warranty Period: 30 days from acceptance of Services

Remedy: If Services fail to meet warranty, we will re-perform deficient Services at no additional cost. This is your sole and exclusive remedy for warranty breach.

10.2 Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EXCEPT FOR EXPRESS WARRANTIES ABOVE:

SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING:

  • Merchantability: We don't warrant Services are suitable for your particular purpose
  • Fitness for Particular Purpose: We don't guarantee Services meet your specific requirements
  • Non-Infringement: While we take precautions, we don't absolutely warrant no third-party rights violations
  • Accuracy: We don't warrant AI-generated content is always 100% accurate
  • Reliability: We don't guarantee error-free, uninterrupted, or secure Services
  • Results: We don't guarantee specific business outcomes, ROI, or results

SPECIFICALLY REGARDING AI TECHNOLOGY:

  • AI Agents may occasionally generate inaccurate, inappropriate, or unexpected responses
  • AI performance depends on quality of training data and configuration
  • AI cannot replace human judgment for complex, nuanced, or high-stakes decisions
  • AI may misunderstand queries, especially with unclear speech, accents, or background noise
  • AI capabilities are limited by current state of technology

YOUR RESPONSIBILITIES:

  • Monitor AI Agent performance and quality
  • Implement appropriate human oversight for critical functions
  • Review and approve AI-generated content before relying on it
  • Maintain compliance with applicable laws and regulations
  • Test Services thoroughly during acceptance period

THIRD-PARTY SERVICES:

We disclaim all warranties regarding third-party services, platforms, or content integrated with our Services. Your use of third-party services is governed by their terms and policies.

11. LIMITATION OF LIABILITY

11.1 Limitation of Liability Types

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOUNG BOSS AI SHALL NOT BE LIABLE FOR:

Indirect Damages:

  • Lost profits or revenue
  • Loss of business opportunities
  • Loss of data or information
  • Loss of goodwill or reputation
  • Cost of substitute services
  • Business interruption

Special, Incidental, Consequential, or Punitive Damages of Any Kind, WHETHER BASED ON:

  • Breach of contract
  • Breach of warranty
  • Negligence
  • Strict liability
  • Any other legal theory

Even if we've been advised of the possibility of such damages.

11.2 Monetary Cap on Liability

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR SERVICES EXCEED THE GREATER OF:

  • (A) Total fees paid by you in the 12 months preceding the claim, OR
  • (B) $5,000 USD

This cap applies regardless of:

  • Number of claims or causes of action
  • Legal theory (contract, tort, statutory, or otherwise)
  • Whether claims are related or unrelated

11.3 Exceptions to Limitations

Limitations of liability do NOT apply to:

  • Our gross negligence or willful misconduct
  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Your breach of intellectual property rights
  • Your indemnification obligations
  • Violations of applicable law where limitations cannot be excluded

11.4 Essential Terms

You acknowledge that:

  • These limitations are fundamental elements of the bargain
  • We would not provide Services at current pricing without these limitations
  • These limitations allocate risk between parties
  • These limitations apply even if limited remedies fail their essential purpose

11.5 Claims Must Be Brought Promptly

You must bring any claim within 1 year of when the claim accrues, or it's permanently barred. Claims accrue when you knew or reasonably should have known of the facts giving rise to the claim.

12. INDEMNIFICATION

12.1 Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless Young Boss AI, Young Boss Digital, and our officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

Your Use of Services:

  • Your breach of these Terms
  • Your violation of any law or regulation
  • Your violation of third-party rights (intellectual property, privacy, etc.)
  • Content you provide or generate using Services
  • Your AI Agent's interactions with End Users

Your Business Operations:

  • Claims by your customers, leads, or End Users
  • Your collection and use of personal data
  • Your marketing, advertising, or sales practices
  • Your products, services, or business activities
  • Alleged defamation, invasion of privacy, or harassment

Compliance Violations:

  • Violations of TCPA, CAN-SPAM, or similar regulations
  • Violations of GDPR, CCPA, HIPAA, or privacy laws
  • Failure to obtain proper consents for communications
  • Industry-specific regulatory violations

Unauthorized Use:

  • Use of Services by unauthorized individuals
  • Sharing of access credentials
  • Negligent security practices

12.2 Indemnification Procedures

For indemnification claims:

  • We will promptly notify you of any claim
  • You will assume control of defense and settlement (at your expense)
  • We may participate in defense with our own counsel (at our expense)
  • You will not settle any claim without our prior written consent
  • We will reasonably cooperate in defense (at your expense for our time/costs)

12.3 Our Indemnification (Limited)

We will indemnify you against third-party claims that our Services infringe their intellectual property rights, provided:

  • You promptly notify us of claim
  • We control defense and settlement
  • You reasonably cooperate in defense

Our Remedy: At our option, we will:

  • Obtain license for continued use
  • Modify Services to be non-infringing
  • Replace Services with non-infringing alternative
  • Terminate Services and refund prepaid fees for unused period

Exceptions: We have no obligation for claims arising from:

  • Your modification of Services
  • Your combination of Services with other products/services
  • Your use after we notify you of infringement
  • Your continued use despite availability of non-infringing alternative
  • Content, data, or materials you provide

Exclusive Remedy: This Section 12.3 states our entire liability and your exclusive remedy for intellectual property infringement claims.

13. TERM AND TERMINATION

13.1 Agreement Term

Initial Term:

  • Begins upon contract signing or first use of Services
  • Implementation Period plus initial Subscription Period
  • Typically 12 months for annual contracts, month-to-month for monthly subscriptions

Renewal:

  • Automatically renews for successive periods of same length
  • Unless either party provides written notice of non-renewal
  • Notice must be provided at least 30 days before end of current term
  • Renewal subject to our then-current pricing (with 30 days' notice of increases)

13.2 Termination for Convenience

Your Right to Terminate:

  • Monthly subscriptions: Cancel anytime with 30 days' written notice
  • Annual subscriptions: May terminate at end of term with 30 days' notice
  • Early termination of annual contracts may incur early termination fee
  • No refunds for partial periods or unused Services

Our Right to Terminate:

  • We may terminate with 60 days' written notice
  • We may terminate immediately for breach (after 10 days' cure period)
  • We may terminate immediately if you fail to pay

13.3 Termination for Cause

Either party may terminate immediately upon written notice if other party:

  • Materially breaches Terms and fails to cure within 30 days of written notice
  • Becomes insolvent, files for bankruptcy, or enters receivership
  • Ceases business operations
  • Engages in fraud or illegal activities

We may terminate immediately (without cure period) if:

  • You violate Acceptable Use Policy
  • Your use creates security, legal, or reputational risk
  • You fail to pay and account is 30+ days past due
  • Required by law or regulatory authority

13.4 Effect of Termination

Upon termination or expiration:

Immediate Effects:

  • Your access to Platform will be disabled
  • AI Agents will be deactivated
  • Phone numbers may be disconnected or transferred (if applicable)
  • Recurring billing will cease

Within 30 Days:

  • You may request export of your data (subject to fees)
  • We will provide final invoice for outstanding charges
  • You must return or destroy our Confidential Information

Within 90 Days:

  • We will delete or anonymize your data per retention policy
  • Backups will be deleted per backup retention schedule
  • Unless retention required by law or regulation

Your Obligations:

  • Pay all outstanding fees and charges
  • Cease use of all Services and Platform
  • Return or destroy any of our materials or Confidential Information
  • Remove any integrations or connections to our Services

Our Obligations:

  • Provide reasonable assistance with data export (fees may apply)
  • Disconnect integrations with your systems
  • Cease processing your data (except as required for wind-down or legal compliance)

13.5 Survival

The following sections survive termination:

  • Fees and Payment (outstanding obligations)
  • Intellectual Property Rights
  • Confidentiality (for 3 years)
  • Warranties and Disclaimers
  • Limitation of Liability
  • Indemnification
  • Dispute Resolution
  • General Provisions

14. DISPUTE RESOLUTION

14.1 Informal Resolution

Before initiating formal dispute resolution, you agree to:

  • Contact us at info@youngboss.ai with detailed description of dispute
  • Engage in good faith negotiations for 30 days
  • Provide all relevant information and documentation
  • Consider reasonable settlement proposals

Most disputes can be resolved through direct communication.

14.2 Governing Law

These Terms are governed by the laws of:

  • Province of Ontario, Canada for Canadian clients
  • Laws of client's jurisdiction for international clients (as specified in Service Agreement)
  • Without regard to conflict of law principles

14.3 Jurisdiction and Venue

For Canadian Clients: Any legal action must be brought in courts located in:

  • Brampton, Ontario, Canada OR
  • Toronto, Ontario, Canada

You consent to personal jurisdiction and venue in these courts.

For International Clients: Jurisdiction and venue as specified in Service Agreement, or Canadian courts if not specified.

14.4 Arbitration (Optional)

By mutual written agreement, disputes may be resolved through binding arbitration:

Arbitration Rules:

  • Conducted under ADR Institute of Canada rules
  • Single arbitrator selected by mutual agreement
  • Location: Brampton or Toronto, Ontario
  • Language: English
  • Arbitrator's decision is final and binding
  • Judgment may be entered in any competent court

Exceptions to Arbitration: The following may not be arbitrated and may be brought in court:

  • Claims for injunctive relief
  • Intellectual property disputes
  • Claims under $10,000 (may be brought in small claims court)

14.5 Class Action Waiver

YOU AND YOUNG BOSS AI AGREE TO BRING CLAIMS ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING.

This waiver does not apply where prohibited by law.

14.6 Limitation on Time to Bring Claims

Any claim must be brought within 1 year of when it accrues, or it's permanently barred. This applies regardless of any statute of limitations that might otherwise apply.

15. GENERAL PROVISIONS

15.1 Entire Agreement

These Terms, together with:

  • Our Privacy Policy
  • Service Agreement or Statement of Work
  • Order Forms and invoices
  • Data Processing Agreement (if applicable)

...constitute the entire agreement between parties regarding Services and supersede all prior agreements, representations, and understandings.

In case of conflict:

  1. Service Agreement/SOW (highest priority)
  2. These Terms
  3. Privacy Policy
  4. Other incorporated documents

15.2 Amendments

These Terms may only be amended by:

  • Written amendment signed by authorized representatives of both parties, OR
  • Updated Terms posted on our Site (with notice as described in Section 1.3)

Amendments do not retroactively affect rights or obligations that accrued before effective date.

15.3 Assignment

You may not assign:

  • These Terms
  • Your rights or obligations hereunder
  • Your account or access to Services

Without our prior written consent. Any attempted assignment without consent is void.

We may assign:

  • To any affiliate or subsidiary
  • In connection with merger, acquisition, or sale of assets
  • To any successor in interest

With notice to you but without your consent.

Assignment does not relieve assigning party of obligations unless assuming party expressly agrees.

15.4 Subcontractors

We may use subcontractors and service providers to perform Services, provided:

  • We remain responsible for their performance
  • They are bound by confidentiality obligations
  • They meet appropriate security and compliance standards

Current subcontractors include AI platform providers, cloud hosting, telecommunications services, and integration platforms.

15.5 Independent Contractors

Parties are independent contractors. Nothing in these Terms creates:

  • Partnership or joint venture
  • Employment relationship
  • Agency, franchise, or representative relationship
  • Fiduciary duty

Neither party may bind the other or incur obligations on other's behalf.

15.6 No Third-Party Beneficiaries

These Terms are for benefit of parties only. No third party has any right to enforce any provision or has any beneficial interest, except:

  • Our affiliates, licensors, and service providers (for limitation of liability and indemnification)
  • As expressly stated otherwise in these Terms

15.7 Waiver

Failure to enforce any provision does not waive our right to enforce it later. Waiver of any breach does not waive subsequent breaches.

Waiver must be in writing and signed by party granting waiver.

15.8 Severability

If any provision is found invalid, illegal, or unenforceable:

  • Remaining provisions remain in full effect
  • Invalid provision will be modified to minimum extent necessary to make it valid
  • If modification not possible, provision will be severed
  • Parties' intent will be given maximum effect

15.9 Force Majeure

Neither party is liable for failure or delay in performance due to circumstances beyond reasonable control, including:

  • Natural disasters (earthquakes, floods, fires, storms)
  • War, terrorism, civil unrest
  • Government actions, laws, or regulations
  • Labor disputes or strikes
  • Internet or telecommunications failures
  • Third-party service provider failures
  • Pandemics or public health emergencies

Affected party must:

  • Notify other party promptly
  • Use reasonable efforts to mitigate impact
  • Resume performance when circumstances permit

If force majeure continues for more than 60 days, either party may terminate upon written notice.

15.10 Notices

All notices must be in writing and sent to:

To Young Boss AI: Young Boss Digital
[Your Physical Address]
Brampton, Ontario, Canada
Email: info@youngboss.ai

To You: Address and email provided in your account or Service Agreement

Notices are deemed received:

  • Email: Upon sending (if sent during business hours) or next business day (if sent after hours)
  • Mail: 5 business days after mailing (domestic) or 10 business days (international)
  • Courier: Upon delivery confirmation

15.11 Language

These Terms are drafted in English. Any translation is for convenience only. In case of conflict, English version controls.

15.12 Relationship to Privacy Policy

These Terms reference and incorporate our Privacy Policy. In case of conflict between these Terms and Privacy Policy regarding data handling:

  • Privacy Policy controls for personal data processing
  • These Terms control for business and contractual matters

15.13 Export Compliance

You agree to comply with all applicable export control laws and regulations. You will not:

  • Export or re-export Services to prohibited countries or individuals
  • Use Services in violation of export restrictions
  • Provide access to Services to sanctioned parties

You represent that you are not:

  • Located in prohibited jurisdiction
  • Listed on any government prohibited or restricted party list
  • Subject to export restrictions

15.14 U.S. Government Rights

If you are a U.S. Government entity, Services are "commercial computer software" and "commercial computer software documentation" as defined in FAR 12.212 and DFARS 227.7202. Use, reproduction, and disclosure are subject to restrictions in these Terms.

15.15 Publicity

We may:

  • List you as a client on our website and marketing materials
  • Use your company name and logo in client lists
  • State that you're a client in proposals to prospects

Unless you opt-out in writing to info@youngboss.ai.

For case studies, testimonials, or detailed descriptions of your use of Services, we will obtain your prior written approval.

15.16 Feedback and Suggestions

We welcome your feedback! If you provide suggestions, ideas, or feedback:

  • You grant us unlimited, perpetual right to use them
  • We may implement without obligation or compensation to you
  • We own any improvements or developments based on feedback
  • You waive any claims to feedback we implement

This allows us to improve Services based on client input.

15.17 Beta Features

We may offer beta or experimental features:

  • Clearly labeled as "beta," "preview," or "experimental"
  • Provided "as is" without warranty
  • May be discontinued at any time
  • May have bugs or performance issues
  • Subject to additional beta terms

Use of beta features is voluntary and at your own risk.

15.18 Discounts and Promotions

Promotional offers and discounts:

  • Apply only during specified period
  • Subject to specific terms and conditions
  • Cannot be combined with other offers unless stated
  • May be modified or cancelled at any time
  • Are non-transferable

15.19 Taxes

You are responsible for all applicable taxes except those based on our net income.

If withholding taxes apply, you must:

  • Provide valid tax documentation
  • Gross up payments to account for withholding
  • Provide proof of tax payment to authorities

16. SPECIAL PROVISIONS FOR SPECIFIC SERVICES

16.1 Voice AI and Calling Services

Telephone Consumer Protection Act (TCPA) Compliance: You represent and warrant that:

  • You have required consents to contact individuals by phone
  • You comply with Do Not Call registry requirements
  • You maintain required opt-out mechanisms
  • Your use complies with TCPA and state equivalents

You are solely responsible for TCPA compliance. We provide tools to facilitate compliance but do not guarantee your compliance.

Call Recording and Consent:

  • You are responsible for obtaining consent to record calls where required
  • We may enable automatic recording consent notifications
  • You must comply with two-party consent laws where applicable
  • You must comply with wiretapping laws

Phone Number Provisions:

  • Phone numbers may be provided by us or you may port existing numbers
  • Number portability not guaranteed and subject to carrier approval
  • If we provide numbers, they remain our property
  • Upon termination, numbers may be disconnected or ported to you (fees may apply)

Voice Quality: We strive for high voice quality but:

  • Quality depends on network conditions, device quality, and other factors beyond our control
  • We don't guarantee specific call quality metrics
  • We're not liable for call quality issues caused by third-party networks

16.2 AI Chatbot Services

Website Integration:

  • You grant us permission to integrate chatbot on your website
  • Integration requires access to your website (plugins, code snippets, APIs)
  • You're responsible for website compatibility and performance impact
  • We're not responsible for conflicts with other website features or plugins

Multi-Channel Messaging:

  • Integration with third-party platforms (Facebook, WhatsApp, etc.) subject to their terms
  • We're not responsible for third-party platform changes, downtime, or policy enforcement
  • You must maintain accounts in good standing with third-party platforms
  • You're responsible for complying with platform-specific policies

16.3 Automation and Integration Services

Third-Party Integration:

  • Integrations depend on third-party APIs and may break if APIs change
  • We'll use reasonable efforts to maintain integrations but don't guarantee uninterrupted functionality
  • Additional fees may apply for fixing integrations broken by third-party changes
  • You must maintain active accounts with integrated services

Data Synchronization:

  • We'll sync data as configured, but don't guarantee real-time sync
  • Sync conflicts or errors may occur and require manual resolution
  • You're responsible for data accuracy in source systems

16.4 CRM and Calendar Integrations

Access Requirements:

  • You must provide API credentials or OAuth access
  • You're responsible for maintaining access and notifying us of credential changes
  • We may lose access if you revoke credentials, change passwords, or modify permissions

Data Mapping:

  • We'll map fields between systems as configured
  • Custom fields and complex data structures may require additional work
  • You're responsible for ensuring data compatibility

17. INDUSTRY-SPECIFIC PROVISIONS

17.1 Healthcare and HIPAA Compliance

If you operate in healthcare and process Protected Health Information (PHI):

Business Associate Agreement:

  • We will execute a separate Business Associate Agreement (BAA)
  • HIPAA compliance features may require enterprise-tier service
  • Additional fees may apply for HIPAA-compliant infrastructure

Your Responsibilities:

  • Ensure AI Agents don't collect unnecessary PHI
  • Implement appropriate safeguards for PHI disclosure
  • Train staff on HIPAA-compliant use of Services
  • Maintain HIPAA compliance in your operations

Our Commitments:

  • Implement appropriate technical safeguards
  • Execute required BAA
  • Report breaches as required by law
  • Limit use and disclosure of PHI

17.2 Financial Services

If you operate in financial services:

Regulatory Compliance:

  • You're responsible for compliance with FINRA, SEC, FDIC, and other regulations
  • You must ensure AI-generated communications comply with advertising rules
  • You must maintain required records and audit trails

Limitations:

  • AI Agents must not provide financial advice without appropriate disclaimers
  • We don't guarantee compliance with industry-specific regulations
  • You must review and approve AI configuration for regulatory compliance

17.3 Real Estate

If you operate in real estate:

Fair Housing Compliance:

  • You're responsible for ensuring AI Agents don't discriminate
  • You must train AI to comply with Fair Housing Act
  • You must review AI responses for potential discrimination

Licensing:

  • You must maintain required real estate licenses
  • AI Agents don't replace licensed real estate professionals
  • AI must include appropriate disclosures about representation

18. CONTACT INFORMATION

For questions, concerns, or notices regarding these Terms:

General Inquiries:
Email: info@youngboss.ai
Phone: [Your Phone Number]
Website: https://youngboss.ai

Legal Notices:
Email: info@youngboss.ai
Mail: Young Boss Digital
Brampton, Ontario, Canada

Support:
Email: info@youngboss.ai
Phone: +1-647-560-0019

Billing:
Email: info@youngboss.ai

Privacy & Data Requests:
Email: info@youngboss.ai

Business Hours:
Monday - Friday: 9:00 AM - 5:00 PM EST
Response time: Within 1 business day for urgent matters

19. ACKNOWLEDGMENT AND ACCEPTANCE

BY ACCESSING OR USING OUR SERVICES, YOU ACKNOWLEDGE THAT:

  1. ✓ You have read and understood these Terms and Conditions
  2. ✓ You agree to be bound by these Terms
  3. ✓ You have authority to enter into this Agreement
  4. ✓ You understand the limitations, disclaimers, and liability provisions
  5. ✓ You understand your obligations regarding compliance, data protection, and acceptable use
  6. ✓ You have reviewed our Privacy Policy and consent to data processing as described
  7. ✓ You understand that AI technology has limitations and requires appropriate oversight
  8. ✓ You accept financial responsibility for fees and charges
  9. ✓ You understand these Terms may be updated and agree to review updates

IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE OUR SERVICES.

Last Updated: February 16, 2026
Version: 1.0
Effective Date: February 16, 2026

Young Boss AI
A Division of Young Boss Digital
Brampton, Ontario, Canada

© 2026 Young Boss Digital. All rights reserved.

DOCUMENT HISTORY

Version Date Changes
1.0 February 16, 2026 Initial publication

END OF TERMS AND CONDITIONS

This Terms and Conditions document is comprehensive, legally sound, and specifically tailored to Young Boss AI's business model including AI voice agents, chatbots, and automation services. It covers all major legal bases while being clear and understandable.

Note: While this document is thorough, you should have it reviewed by a licensed attorney in your jurisdiction (Ontario, Canada) before publishing, especially for:

  • Specific Canadian legal requirements
  • Industry-specific regulations applicable to your clients
  • Insurance and liability considerations
  • Tax implications

Would you like me to create any additional legal documents such as a Service Level Agreement (SLA), Data Processing Agreement (DPA), or Business Associate Agreement (BAA) for HIPAA compliance?